Privacy Policy

Your Privacy Matters

At Focus Chartered Accountants, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or engage our services.

Information We Collect

We may collect personal information including:

• Your name
• Email address
• Phone number
• Postal or physical address
• Business information
• Information you provide through our contact forms
• Information relating to the accounting and advisory services we provide
• Website usage information collected through cookies and analytics

You may choose not to provide certain information; however, this may affect our ability to provide our services.

How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide accounting, taxation and advisory services
• Communicate with you regarding our services
• Prepare proposals and quotations
• Meet our legal and professional obligations
• Improve our website and customer experience
• Send relevant updates or information where you have agreed to receive them

We will only use your personal information for the purposes for which it was collected or where otherwise permitted by law.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information with:

• Trusted professional advisers
• Government agencies where required by law (such as Inland Revenue)
• Service providers who assist us in delivering our services
• Other third parties where you have provided your consent

All third parties are expected to maintain appropriate privacy and security standards.

Cookies & Website Analytics

Our website may use cookies and analytics tools to help us understand how visitors use our website and improve its performance.

Cookies do not generally identify you personally but may collect anonymous information about your browsing activity.

You can disable cookies through your web browser settings if you prefer.

Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, alteration or disclosure.

While we use industry-standard security measures, no method of transmitting information over the internet can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate.

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on this website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Focus Chartered Accountants
31 Richardson Street
Whakatāne 3120

Phone: 0800 362 872 or +64 7 307 1141

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner New Zealand for further information.